Resume

Experience

2019 - 2023

DIRECTOR OF OPERATIONS, GO-TO-MARKET ORGS

TWITCH

San Francisco, CA / Austin, TX

Established the business operations function for the newly-created Creator Expansion organization by identifying, prioritizing and delivering against the operational needs of the org. Designed and implemented Rhythm of Business mechanisms including goal setting, tracking and reporting; and Content Cost & OpEx budget setting, forecasting and budget-to-actuals reporting.

Led the business operations function for the Alliances & Corporate Development organization, which includes managing the monthly rhythm of business, building and maintaining the team’s tooling (including CRM), improving cross-functional collaboration with other go-to-market teams (Marketing, Sales, Content, Finance, etc.), supporting business partner engagement through the creation and maintenance of pitch decks and playbooks, and driving employee engagement activities

Partnered with the CFO, IT Leadership, and 40+ cross-functional leaders from across Twitch to lead the development of the 2021 IT Strategy & Roadmap. aiding the newly hired VP of IT in the implementation of the 2021 strategy & roadmap.

2020 - 2022

TWITCH WOMEN'S ALLIANCE CO-FOUNDER

TWITCH

San Francisco, CA / Austin, TX

Co-Founded and Co-Led the Twitch Women's Alliance Program (TWA). TWA is a first-of-its-kind program focused on supporting content creators who identify as Women and empowering them to be successful on the Twitch service.

Created Created TWA's launch and subsequent expansion strategies, Defined and managed TWA's internal operating structure, Developed and oversaw implementation of TWA's benefits offerings to creators

2019

HEAD OF CONSULTING & CLIENT SERVICES

FAN AI, AUDIENCE MONETIZATION STARTUP

Santa Monica, CA

Defined the business model strategy and execution plans and developed corresponding investor materials to secure Series A funding

Developed standardized product, service and consulting offerings and pricing models

Led feature, functionality and services pilot programs to gather feedback, improve the platform, and drive customer satisfaction

Led the Consulting & Client services team and implemented processes, tools and an operating model to drive high performance

Managed strategic client relationships, served as the point of escalation for client concerns, and served as the voice of the customer on the executive team

2013 - 2019

DIRECTOR, CORPORATE PERFORMANCE IMPROVEMENT

ALVAREZ & MARSAL

San Francisco, CA

Managed Services Provider Deal Negotiation Program Leadership for $65B Integrated Healthcare Provider
Provided executive leadership and led a team of three consultants and five client personnel to negotiate a seven-year, $1.7 billion technology contract on an aggressive 60-day timeline. Secured $130 M in savings. Collaborated with client executive leadership, finance, legal, and procurement teams; third-party outsourcing contract consultants; and service provider executives

Business Model Transformation Strategy & Program Mgmt. for $65B Integrated Healthcare Provider
Led the development of a strategy, business case and roadmap to transform the over-sized Infrastructure Management organization to an Infrastructure-as-a-Service model, reducing annual operating cost by 40%, from $1 billion to $600 million.

Finance, Accounting and Procurement Function Turnaround for 28 School Charter School Network
Led a finance, accounting and procurement functional turnaround program and brought in an interim Controller to address poor finance, procurement, and accounting practices that had been cited for remediation by the State of California. Cleared all six findings.
Developed and drove adoption of new fiscal policies and procedures, a new chart of accounts and a new procurement process. Trained 28 school principals, 30+ office staff, and the home office’s executive leadership

Enterprise Information Strategy & Program Management for $300M CPG Manufacturer
Led the client executive team (CEO, CFO, COO, and CIO), business process owners, and third-party technology implementation consultants through a program to define company master data and develop key performance metrics

CTO Advisory & Enterprise Technology Assessment & Roadmap for $100B AUM Investment Advisor
Advised the CTO and developed a business case, 3-year strategy and roadmap designed to address immediate technology challenges and develop technology competencies necessary to support the client’s future growth

Professional Skillset

PROSCI Change Management

Strategy & Operations

Executive Presence

Mentoring & Leading High Performing Teams

Highly Collaborative

Thrive in Ambiguity